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*Our phone number is NOT a premium rate line. Callers are charged 8p/min day, 4p/min evening, 2p/min w/ends by BT.
If you need to reach us, please email us at info@archerysupplies.co.uk. Alternatively, you can phone on 0870 321 7654 fax on 0208 224 9362. You can also write to us at:
Archery Supplies 44 Boleyn Drive Molesey Surrey KT8 1RD UK
Please note: This address is for postal enquiries and returns only. No goods are held at this location.
We accept credit card payments via our totally secure online facility. International orders will be converted automatically into your own currency by your credit card company:Please Note:
We begin working on your order immediately. Normally you can expect to receive your order within 2 working days. International/Overseas deliveries can take longer.
If your item is not in stock, we will back order for you. If you would rather not wait for an item, simply e-mail us to cancel any back ordered items.
We at Archery Supplies want you to be delighted every time you buy archery products from us. Occasionally though, we know you may want to return items.
Under the United Kingdom's Distance Selling Regulations (see Consumer Rights), you have the right to cancel the contract for the purchase of any item unmodified from factory specifications within 7 days of delivery. This applies to all of our products.
To cancel this contract, you must contact us for a "Return Authorization Code". Please do this via e mail so we have everything in writing. Once you have this authorization please package the relevant item securely and send it to us with a copy of the authorization e mail so that we receive it within 7 working days of the date that the item was delivered to you. Our return address is...
Remember to mark package and/or customs labels with "Returned Goods". If we are charged import duty on returned goods this will be deducted from any refund or credit.
For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. You should be aware that, once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, building and fletching arrows, postage and packing, etc).
Non-stock goods specially ordered or made to customer specifications cannot be cancelled. (See Special Order Terms & Conditions)
All stocked products are carefully selected to ensure maximum quality.
With this in mind, it is very rare for any item to need to be returned to us. If a product is found to be faulty due to a defect this is normally covered by the manufacturer's own warranty.
If a product is incorrect or faulty then once we have received the returned package we will inspect and by default we will replace with an identical or similar item with your agreement. All returned items are the responsibility of the customer until received by our company.
All products sold are brand new, unused and as supplied directly from the respective manufacturers and/or distributors. We do not sell second hand or used products unless clearly specified otherwise and no items are sent out on a "trial" basis.
Whilst every effort is made to ensure that all prices and product details shown on this web site are correct and up to date, this cannot be guaranteed as availability of products and information from suppliers and manufacturers changes from time to time.
If you have any questions about any product shown on this web site, please ask.
Various items listed online are not kept in stock and are only available to special order.
By submitting an order featuring any Special Order item(s) or item(s) requiring services to be performed on the product prior to dispatch, you agree to our Special Order Terms & Conditions...
If we are buying in an item specifically to your requirements, we do not expect you to cancel once the order process has commenced.
All other terms and conditions are in full compliance with the UK DTI regulations on distance selling.
Refunds will be processed within 30 days from the receipt of the returned goods, subject to meeting IN FULL all requirements as set out in our returns terms.
Archery Supplies do not disclose any customer information to third parties. Cookies are used on our shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
