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We aim to keep our website as simple as possible, to make your experience of shopping with us easy. All you need to do is browse our store and add any items you want to buy into your shopping cart. When you have finished selecting your products, select 'Checkout'. You will then be directed to a page that asks you if you want the products delivered to a different address to the invoice address, if you do please tick the relevant box. Then select 'next'.
You are then directed to a page that asks you for your name and address details. Please ensure you enter these correctly. Before you can move on from this page, you must agree to our terms and conditions, by ticking the relevant box.
You are then directed to a page that asks for some general information about our site. Although this section is optional we really appreciate any feedback that is left here. Select 'next'.
You will then be automatically forwarded on to our payment provider, where you will need to enter your credit card details.
When your order is placed you will receive a confirmation email acknowledging this. Payment for all goods is taken automatically but we still reserve the right not to fulfill any orders received. This is to protect us in case we have inadvertently under-priced goods, a mistake has been made in pricing, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. In the event of this happening and the order being cancelled a refund would be made.
Postage rates for delivery within the UK are automatically calculated by the weight of the products ordered. International/Overseas orders will need to be calculated separately and payment will need to be placed over the phone.
We begin working on your order immediately and if all products are in stock we will post them out within 2 working days. We send most of our small orders first class using Royal Mail. Our larger orders are sent using couriers. International/Overseas orders can take longer. When an order is sent with recorded delivery, by signing for this package you accept liability.
We are not VAT registered. If relevant, any import/export taxes will be discussed on an individual basis.
We accept card payments made by Visa, Visa Debit, Mastercard, Solo, Maestro, Visa Electron and American Express.
Our credit card payments are processed through Sagepay. Sagepay ensure that all transaction information passed between merchant sites and the Sagepay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sagepay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Sagepay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. International orders will be converted automatically into Pounds Sterling by your credit card company.
Please Note:
Payments for orders are taken immediately via Sagepay. In the unlikely event of their being a problem with your order, a discussion with you would be had and a refund would be offered.
We can also take payments over the phone using Sagepay.
We can also take payments using other methods such as cash, cheque or baccs but these would need to be discussed over the phone and payment would need to be cleared before goods were dispatched. By using these alternate methods you automatically agree to our terms and conditions.
All products sold are brand new, unused and as supplied directly from the respective manufacturers and/or distributors. We do not sell second hand or used products unless clearly specified otherwise and no items are sent out on a "trial" basis.
Whilst every effort is made to ensure that all prices and product details shown on this web site are correct and up to date, this cannot be guaranteed as availability of products and information from suppliers and manufacturers changes from time to time. In the event of this happening we would contact you to discuss further.
If you have any questions about any product shown on this website, please ask.
You can contact us by phone on 01924 465078 or email us at info@archerysupplies.co.uk.You can also write to us at:
Archery Supplies PO Box 245, Cannon Way Dewsbury W.Yorkshire WF13 1FF UK
Please note: This address is for postal enquiries and returns only. No goods are held at this location.
Archery Supplies do not disclose any customer information to third parties. Cookies are used on our shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
We at Archery Supplies Ltd want you to be delighted every time you buy products from us. Occasionally though, we know you may want to return items.
Under the United Kingdom's Distance Selling Regulations (see Consumer Rights), you have the right to cancel the contract for the purchase of any item unmodified from factory specifications within 7 days of delivery. This applies to most of our products, non-stock goods specially ordered or made to customer specifications cannot be cancelled. (See Special Order Terms & Conditions)
To cancel this contract, you must contact us for a "Return Authorisation Code". Please do this via e mail so we have everything in writing. Once you have this authorisation please package the relevant item securely and in the original packaging and send it to us with a copy of the authorisation e mail so that we receive it within 7 working days of the date that the item was delivered to you.
Remember to mark package and/or customs labels with "Returned Goods". If we are charged import duty on returned goods this will be deducted from any refund or credit.
For your protection, we recommend that you use a recorded-delivery service with appropriate insurance level.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. For non faulty goods the original postage charge will not be refunded.
An admin fee of 35% of the value of clothing products will be applied before the product is refunded.
All stocked products are carefully selected to ensure maximum quality.
With this in mind, it is very rare for any item to need to be returned to us. If a product is found to be faulty due to a defect this is normally covered by the manufacturer's own warranty (usually offered for 12 months maximum).
If a product is incorrect or faulty then once we have received the returned package we will inspect and by default we will replace with an identical or similar item (with your agreement). We will also cover the costs of postage for this product (please note we will not refund more than we originally charged). All returned items are the responsibility of the customer until received by our company, therefore for your protection we recommend that you use a recorded-delivery service with appropriate insurance level.
Various items listed online are not kept in stock and are only available by special order. Some other products require services carried out before they are delivered to you, for example arrow fletching, embroidery, screen printing etc..
By submitting an order featuring a Special Order disclaimer (*special order item) you agree to our special order terms and conditions. This contract can not be cancelled once the order has begun and unless the product is faulty, returns will not be possible.
All other terms and conditions are in full compliance with the Sales of goods act and UK law and Governance act.
Refunds will be processed within 30 days from the receipt of the returned goods, subject to meeting IN FULL all requirements as set out in our returns terms.
